Meeting Registration

Forum|Forum|4 years ago
December 9, 2021
4 replies
5 views

I have a meeting scheduled that requires registration. Six people are registered now, but anyone else trying to register is not able to. It won't take any more registrations, but I have not restricted the number of registrants. Any ideas?

YaBoiB

Community Champion | Employee

Hello @cheryl_bridges ,

The registration limits editable field is the only thing that I can think of. Can you take a screen shot without revealing any PII (Personable identifiable information)?

B!

C

cheryl_bridgesAuthor

Explorer

I added the screenshot, however, there's not much to show you. When I click on the blue REGISTER button, nothing happens...nothing at all.

YaBoiB

Community Champion | Employee

Hi @cheryl_bridges,

Can you share with me your registration settings where it says restrict a number of registrants, please?

B!

C

cheryl_bridgesAuthor

Explorer

Registrants.png

StefanScherbik

Community Champion | Customer

So... when you click on the blue Register button using the email test@test.com, then nothing happens at all.

Is this what happens for other people when they try to register? You mentioned that six people were able to register successfully, but past that, nobody has been able to register. So, how many people after the original six tried to register? And did they report that the same exact thing happens to them? They hit Register and then nothing happens? They don't get any kind of error message?

I'm also wondering--in your screenshot, it showed the Safari browser. Can you try to use the registration link and register with a new email address in a different browser (Chrome or Firefox, for instance), and see if it has the same behavior?

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