Meeting recording wrong passcode

Forum|Forum|3 years ago
January 10, 2023
5 replies
93 views

Hi there,

The passcode for the recording I'm trying to access is not working. Please help!

newl

Education Ambassador

Hi @Andra89 ,

You will need to contact the meeting host in order to get the correct passcode.

Additionally, if you are part of a managed Zoom account, you could potentially ask your

Zoom Administrator for the passcode as well.

Hope that helps!

A

Andra89Author

Explorer

@newl thank you for taking time to reply to my query. The pass code is correct. Other participants managed to see the recording.

Regards,

Andra

C

cleo72

Newcomer

Did you ever find out a solution to this problem?

C

cleo72

Newcomer

I am also having this problem and it's urgent since it has to do with a class i am taking.

L

LK_EXN

Community Champion | Partner

It may be either setting that viewers need to register to watch the recording (all this is managed by the host). Or you can also try and use different browser (or clear cache/cookies for zoom.us site).

K

Katie Riehle

Newcomer

I am putting this here because I discovered a passcode problem my students were having accessing my recordings. If the passcode has an ampersand symbol, it will often copy and paste looking like this: &amp I have noticed this several times now, and it may be the program that I am using to communicate with my students (Canvas).

K

Katie Riehle

Newcomer

Here is the solution for my particular problem generated by the AI support:

That behavior is caused by HTML encoding: in many email editors (including Canvas email), an ampersand (&) can be converted to & when the content is treated as HTML. Zoom meeting passcodes can include special characters, so it can show up when you copy/paste into an HTML-based message.

Workarounds you can use right now

Paste as plain text in Canvas (use the editor’s “clear formatting” / plain-text paste option, if available).
Put the passcode in a “code”/monospace block (if Canvas supports it), which often prevents encoding.
Avoid pasting the passcode alone—paste the full Zoom invite block, then remove extra lines (some editors preserve it better).
Best option: share the meeting join link (it includes the encrypted passcode in the URL), so recipients don’t need to copy a passcode at all.