Meeting or Webinar recording layout - incorrectly separating shared screen and speaker recordings

Thanks in advance for your help. 

Our zoom account (pro I think) recording settings are ticked for: 

 - allow hosts to record / save the meeting / webinar to the cloud
- Record active speaker with shared screen (what we want!)
- Record gallery view with shared screen
- Record active speaker, gallery view and shared screen separately (ticked active speaker, gallery view, shared screen)

However, recently both a meeting and webinar have recorded the many files, but the 'shared screen with speaker' (or gallery) view only display the shared screen? I'm not getting a recording combining the speaker with their shared screen (what we need!) 

I am logged in as host, manually pausing recording for the pre-discussion then starting recording when commencing. When I start the recording, it gives me the option to record locally or to the cloud, and I'm selecting cloud. 

What do I need to change for it to record the combined shared screen with speaker? 

Thank you