Meeting duration false advertising | Community
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Newcomer
July 22, 2024
Question

Meeting duration false advertising

  • July 22, 2024
  • 1 reply
  • 0 views

I'm trying to figure out if I can host an hour-long appointment with one other person, and according to the plan sales page online, I should be able to because when you hover over Meeting Duration on the plan page, the pop-up window says, "The maximum duration allowed per group meeting (3 or more participants)." But in my personal experience, and that of other users, all meetings cut off at forty minutes, even if I'm in there alone. Up to two people should be able to stay in there well past an hour.

 

Zoom is misrepresenting its services. Companies have been sued for such false advertising. I'd upload a picture for proof, but the forum doesn't allow me, but all anyone has to do is go to the Plans & Pricing page and over over Meeting Duration info icon to see what I'm talking about. https://zoom.us/pricing

 

So, either change the product page to reflect what the service actually is or give back the unlimited room time for two and under participants.

1 reply

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
July 23, 2024

Hi @Firescribe ,

 

The information is quite correct. If you are limited to forty minutes, then this is because you have yet to purchase the product.

When you have a paid version, the duration of a meeting is just a guide for you and the attendees, and you can run your meeting over or under time if needed.

All the best

john Drinkwater