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Fly-Guy
Newcomer
Fly-Guy
Newcomer
August 24, 2021
Question

Managing custom filters Overview

  • August 24, 2021
  • 5 replies
  • 3 views

Hi,

I'm trying to make custom filter.

According to the help page (https://support.zoom.us/hc/en-us/articles/360057777952-Managing-custom-filters), it says: " In the navigation panel, click Account Management then Account Settings."

I'm an admin (free account), There is Account Management, but there is no Account Setting...

Only account profile, billing & reports (Screen IMG attached).

Can someone help me to understand how to make my own Custom filter pls??

 

Tnx,

Guy

    5 replies

    Bort
    Employee
    Bort
    Employee
    August 24, 2021

    Hi @Fly-Guy 

    Unfortunately, Basic accounts won't have access to the Account Settings page, so it seems you  won't be able to create a custom filter. I'll be sure to get that clarified on the support article. 

    Update: If you just add a credit card to your account (but no payment), you gain access to the Account Settings page and can add a custom filter. Just tested and confirmed. 

    D
    Newcomer
    Donna5
    Newcomer
    September 15, 2022

    Hi Bort I'm a paying customer and I can navigate to the meetings advanced settings but the add custom video filters button is not their I can only toggle filters on and off. I want to up load my own can you help?

    S
    Employee
    Sof
    Employee
    August 24, 2021

    Hi @Fly-Guy , thank you for posting your question in the Zoom Community.

     

    In case you are the owner of a free account, the settings works slightly differently.

    Can you try going to Settings in your Profile section and then Meeting → In meeting (Advanced)? You should be able to locate the video filters option in there.

    Make sure you are using version 5.7.0 or higher of the desktop client.

     

    In case this answers your question, don't forget to mark one as a solution by clicking Accept as Solution. Thanks!

    C
    Newcomer
    claguardia
    Newcomer
    September 29, 2021

    I'm also on a basic plan. In Settings → Meeting → In meeting (Advanced), I get the option to toggle on/off "Video filters" but I can't see the "Add custom filters" option.

    Bort
    Employee
    Bort
    Employee
    September 29, 2021

    Are you on a Basic plan or Free with credit card account? 

    C
    Newcomer
    claguardia
    Newcomer
    September 29, 2021

    I'm on a Basic plan. How do I get a Free with credit card account?

    C
    Newcomer
    claguardia
    Newcomer
    September 29, 2021

    Also, I'm running the zoom app on mac OS with the latest version 5.8.0 (1780).

    E
    Newcomer
    emilybarnhouse
    Newcomer
    November 17, 2021

    This is happening to me right now on a paid account. I found the setting earlier however now it will not show up for me again.. has anyone found a solution? Was hoping to use for a meeting tomorrow. 

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