Lost Virtual Backgrounds ability unless I use a green screen - Update caused this | Community
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R
Newcomer
rwasher
Newcomer
February 4, 2022
Question

Lost Virtual Backgrounds ability unless I use a green screen - Update caused this

  • February 4, 2022
  • 1 reply
  • 2 views

So, before I updated the app I had blur and one other and I could use virtual backgrounds without much issue. NOW apparently I have to have a green screen or I blend into the image. AND blur is gone? Why would the update do that?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 25, 2022

    Hi @rwasher it's been some time since you've posted this! Have you tried updating your Zoom client? Or uninstalled and reinstalled?

    N
    Newcomer
    Nones
    Newcomer
    May 16, 2024

    I’m having the same issues with 1. virtual backgrounds only available if I select I have a green screen and 2. Background only blends with my image or I’m transparent and 3. the blur option is no longer available to me.
    Only started after I updated to the latest version last week. I have also uninstalled and reinstalled. No luck. Please help 

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