Lost video | Community
Skip to main content
Explorer
September 16, 2021
Question

Lost video

  • September 16, 2021
  • 1 reply
  • 17 views

I have been using zoom successfully for more than a year but about a month ago my video started being "flaky" & I would constantly have to keep clicking on the icon at bottom left to keep my video feed live.  Now the icon has disappeared completing & the only info available to the right of the microphone (audio) icon when I click on the up arrow is for speaker options.  Nothing on the tool bar to indicate what happened to my video!  Having been joining mtgs by audio only with a black box which includes my name.  Thanks for any help!

    1 reply

    timstringer
    Explorer
    Explorer
    September 16, 2021

    @WeeLaddie – If you haven't already, I recommend restarting your Chromebook and making sure that you've upgraded to the latest version of Zoom (version 5.0.1, according to the Chrome OS release notes). Best wishes getting this resolved!