Logitech headset Mac OS and latest Zoom update bug | Community
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fcolina
Newcomer
January 9, 2022
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Logitech headset Mac OS and latest Zoom update bug

  • January 9, 2022
  • 2 replies
  • 1 view

The latest update (January 2022) to Zoom appears to be incompatible with my Logitech headset.  The update made it so that if I went into preferences and tried to test my sound, I would hear a loud, repeating clicking sound.  This also happened when I joined a call and unmuted my microphone.  I use OS High Sierra and had to downgrade to Zoom version 5.8.4 (2421) to fix the problem.  I tried a different Logitech headset thinking that was the problem, but the problem persisted.  Only rolling back the update fixed the problem.  The latest update introduced a bug.

    Best answer by fcolina

    Since the solution appears to be to revert to the earlier version, version 5.8.4 (and others) are available at:

    https://zoom.en.uptodown.com/mac/versions

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    January 21, 2022

    Hi @fcolina. Thank you for your contribution to the Zoom Community!


    Let's start with some basic troubleshooting. Please follow the steps below.

    Run the CleanZoom application in the attachments, and then restart your computer when it's finished. Once done restarting please visit this link https://zoom.us/support/download this will automatically download the newest version for you. 

    Also, I would like to share with you the list of supported Logitech devices. 

    Logitech

    Headsets

    Webcams

    Speakerphones


    You can also check this link https://support.zoom.us/hc/en-us/articles/360026690212#h_bab3f1ce-4d47-40f0-975c-8728d49b2998 for more information. 

     

    Please let me know if reinstalling, then checking the settings under Audio in the Zoom Client helps! 

    Zoom Community Team

    L
    Newcomer
    lfalquet
    Newcomer
    February 7, 2022

    Dear CarlaA,

     

    I have the exact same issue as fcolina above.

    My headset is an USB headset Logitech H390. It was working fine on my iMac with Catalina installed until I upgraded to the latest Zoom version: 5.9.3 (4239).

     

    I tried unsuccessfully to reinstall Zoom as you suggested.

     

    However, the same headset works perfectly fine on my MacBook Air but with a previous version of Zoom: 5.8.1 (1983) 

     

    This is clearly an issue of the new version of Zoom.

    Please help us!

    Best greetings,
    Laurent Falquet

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 8, 2022

    Hi @lfalquet and @fcolina,

     

    Sorry to hear that did not do the trick! Have you also updated your MacOS? 

    U
    Newcomer
    UberJumper
    Newcomer
    March 2, 2022

    I'm also having this problem in Windows 10 with a Logitech G433 Gaming headset (that works just fine with past versions of Zoom, Current versions of Teams, etc).

    When will Zoom address this?

     

    Edit:  Found a workaround for Windows 10.  In Zoom's Audio options, click "Advanced" at the bottom.  For "Signal Processing by Windows Audio device drivers" switch to "OFF (Windows RAW)"

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