login email issue | Community
Skip to main content
M
Newcomer
mustafa5657
Newcomer
February 18, 2022
Question

login email issue

  • February 18, 2022
  • 1 reply
  • 0 views

I created my zoom account using my email id *********** but I am getting activation email from some other email id which is ***********  and due to this I am unable to login . anyone is facing same issue ?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    February 25, 2022

    Hi @mustafa5657 not sure what's going on here but here to help! So when you went to https://zoom.us/signup, you created your Zoom account, but the verification email was not sent to the email address you provided when you signed up?

    M
    Newcomer
    mustafa5657Author
    Newcomer
    February 26, 2022

    I provided my email id as *********** but i am unable to login using this. I have to use *********** which is not mine.

    R
    Community Manager
    rn-zm
    Community Manager
    March 21, 2023

    Hey @mustafa5657 please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

     

    After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.