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get5678
Partner
October 20, 2022
Question

Logging via phone and computer

  • October 20, 2022
  • 2 replies
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Just migrated to zoom. My personal preference is to be on zoom on my computer and use audio enabled on my phone. This works well because sometimes I have to walk away from the computer. The problem is unlike Teams, the screen show two login's that everyone sees. For some reason, Teams would recognize that it was the same user and would not show me logged in on the phone as well. Hope I am clear enough. Is there a setting I can turn on/off so that only my profile that I logged in via the computer is showing to all. Thanks in advance!

    2 replies

    vescamilla
    Community Champion | Employee
    vescamilla
    Community Champion | Employee
    October 20, 2022

    Hi get5678,

     

    Thank you for your question. When dialing in to a Zoom meeting, you will be prompted to enter your participant ID followed by #. When you enter your participant ID, it associates the phone connection to the computer connection so that you are "merged" and appear as one entry. 

     

    To find your participant ID, click on the green shield in the upper left of the Zoom meeting window. For more information on joining by telephone, please see https://support.zoom.us/hc/en-us/articles/201362663-Joining-a-Zoom-meeting-by-phone.

     

    I hope this helps! If this resolves your inquiry, please click "Accept as solution". Thank you!

    G
    Partner
    get5678Author
    Partner
    October 20, 2022

    The participant ID on the phone is different from what is displayed on the computer. Is that an error. If so, how do I fix. Thanks.

    G
    Partner
    get5678Author
    Partner
    October 21, 2022

    Sorry, I was looking at the wrong spot. The participant ID on my zoom account on the phone is the same as in my zoom account on the computer. I am not on my companies VPN. I still see myself joining any meetings as a 'second' entity when I dial in from my phone while dialed in on the computer. This was not an issue in Teams. Please advise. 

    vescamilla
    Community Champion | Employee
    vescamilla
    Community Champion | Employee
    October 21, 2022

    Hi get5678,

     

    Thank you for your reply. When you join the Zoom meeting from your phone, are you just dialing in, or are you joining from the Zoom mobile app? If you are joining from the Zoom mobile app, then this will be a full meeting experience. 

    If you want to dial-in for just the audio portion of the meeting, then dial in using the instructions provided in the previous support article linked above. Then from your computer connection, click on the green shield in the far upper left corner. This will give you the following:

     This will show the Participant ID (highlighted in the above image). On your phone, after you've entered the Meeting ID, you can enter the participant ID followed by #. This merges the phone call with the computer meeting connection. 

     

    In the participant list, instead of a microphone icon next to your name, you will see a telephone icon. Please let me know if this works for you. Thank you!

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