Locked out for 30 minutes | Community
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Newcomer
IrvineCAGuy
Newcomer
April 14, 2022
Question

Locked out for 30 minutes

  • April 14, 2022
  • 1 reply
  • 36 views

I often need to switch login accounts. And often, the keycap lock is on, or my client changed his password and only tells me too late.  I or they get locked out for 30 and need to wait to try again.  There needs to be something better than locking out the client for 30 minutes. 

If you forgot your password, you can't request an email during this lockout time.  Also not user friendly, especially if you are in a rush to start a meeting.   Maybe try a secret word if instead of a lockout.  Thanks.

      1 reply

      New Member
      John Childs
      New Member
      September 2, 2026

      I agree, The current 30-minute access suspension severely hinders daily operations, particularly for users managing multiple client profiles. Minor oversights—such as an unintended toggle on the Caps Lock key or an unannounced password update—frequently trigger full system lockouts. Compounding the issue, the system restricts password recovery requests throughout the cooldown period, creating unnecessary friction during time-sensitive tasks like upcoming meetings. Implementing adaptive security measures, such as a designated recovery word or secondary verification step, would effectively safeguard accounts without completely disrupting user access.

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