Local Recording corrupted | Community
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Newcomer
April 28, 2025
Question

Local Recording corrupted

  • April 28, 2025
  • 1 reply
  • 17 views

I recorded an important ~2-hour interview using Zoom on my MacBook. After recording, I clicked to convert the recording. As it was almost done, I accidentally closed the room, which triggered another conversion window.

After the conversion finished, I found both the audio and video files saved locally. Both are the full length (~2 hours), but they become corrupted at minute 25 (audio) and minute 27 (video), the video/audio either freezes or becomes unplayable beyond that point.

In the folder, I also found a "recording.conf" file, but no other files.

 

I have 32GB available of local storage, so it cannot be storage problem.

 

 

Is there a way to repair or re-convert the original recording? Can the "recording.conf" file help? 

 

Any advice would be really appreciated.

1 reply

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
April 28, 2025

hi @Lojayne ,

 

If the original recording file is there, then I would copy the converted file to another folder and then get the conversion to run a second time.  On my windows machine I click on it, does it work the same in Mac?

all the best

 

John

more tips at https://www.youtube.com/@boomwithlordzoom

LojayneAuthor
Newcomer
April 29, 2025

The original recording file is there but already converted into .mp4 and .m4a. but there is nothing else. there is the saved chat and recording.conf.
What I tried is; I recorded a fake couple of seconds, copied the original files and added them to the fake folder once and another trial, I replaced the files in the fake folder, then ended the meeting. It directly opens the corrupted video without reconverting.

 

How do I got the conversion to run a second time on the same file? You click on which file exactly?

 

Thanks for your response!

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
April 29, 2025

HI @Lojayne 

If the file is already converted to MP4 and there are no other files, then the conversion was already completed. There is nothing else I can suggest to recover a better version of the recording. You could try an undelete program to undelete the double-click pre-converted but the time since the problem could mean the deleted files is no longer intact.
All the best


John