License Issue

Today, I upgraded my account to pro.

I paid the fee, and I'm the only user.

In account profile page, account type is pro.

But whenever I start zoom and sign in the zoom program, its account is standard.

All I can do is to have a meeting just for 40 mins.

What's the problem?

Community Champion | Customer

Hi,

A few troubleshooting questions for you..

Are you signing-in to the exact same account/email in the Zoom client, as you used to purchase online?

In your web settings - what is listed under "User Summary" at https://zoom.us/account/user#/advanced

Are you able to Start a meeting from your web console at https://zoom.us/start/videomeeting ?

Rupert

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