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Explorer
Sarm
Explorer
February 20, 2023
Solved

Licences users

We have some licenced users that keep getting popup that they are a basic users and can not hold meetings longer than 40 minuttes . Can you please advise ?

 

Br

Sam

CarlaA
CarlaAAnswer
Community Champion | Employee
March 2, 2023

Hi everyone,

 

The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve this issue. I apologize for any inconvenience this has caused.  Thank you!

 

Carla,
Zoom Community Team

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5 replies

Newcomer
zoomer_tom
Newcomer
February 20, 2023

Log out of app, close app, reopen app, log into app. If Outlook is used, close Outlook before all of this.

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Explorer
SarmAuthor
Explorer
February 20, 2023

The user is using outlook desktop windows 10and when they try to shcedule a zoom meeting with duration more than 40 minttes so randomly get the popup that informed them that they are  basic users and can not use meeting longer than 40 min

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Newcomer
zoomer_tom
Newcomer
February 20, 2023

Make sure they have the client downloaded and installed and that they are logged into their paid Zoom account.

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Explorer
SarmAuthor
Explorer
February 20, 2023

They have already logged in with their work account that registred in zoom and all these useres are licences

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CarlaA
Community Champion | Employee
CarlaAAnswer
Community Champion | Employee
March 2, 2023

Hi everyone,

 

The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve this issue. I apologize for any inconvenience this has caused.  Thank you!

 

Carla,
Zoom Community Team

Translate
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