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Newcomer
Sarm
Newcomer
February 20, 2023
Solved

Licences users

  • February 20, 2023
  • 3 replies
  • 2 views

We have some licenced users that keep getting popup that they are a basic users and can not hold meetings longer than 40 minuttes . Can you please advise ?

 

Br

Sam

Best answer by CarlaA

Hi everyone,

 

The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve this issue. I apologize for any inconvenience this has caused.  Thank you!

 

Carla,
Zoom Community Team

3 replies

Z
Newcomer
zoomer_tom
Newcomer
February 20, 2023

Log out of app, close app, reopen app, log into app. If Outlook is used, close Outlook before all of this.

S
Newcomer
SarmAuthor
Newcomer
February 20, 2023

The user is using outlook desktop windows 10and when they try to shcedule a zoom meeting with duration more than 40 minttes so randomly get the popup that informed them that they are  basic users and can not use meeting longer than 40 min

Z
Newcomer
zoomer_tom
Newcomer
February 20, 2023

Make sure they have the client downloaded and installed and that they are logged into their paid Zoom account.

S
Newcomer
SarmAuthor
Newcomer
February 20, 2023

They have already logged in with their work account that registred in zoom and all these useres are licences

CarlaA
Community Manager
CarlaAAnswer
Community Manager
March 2, 2023

Hi everyone,

 

The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve this issue. I apologize for any inconvenience this has caused.  Thank you!

 

Carla,
Zoom Community Team

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