left side of the gallery view is getting cut off | Community
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K
Newcomer
ken_ting
Newcomer
March 6, 2024
Question

left side of the gallery view is getting cut off

  • March 6, 2024
  • 2 replies
  • 6 views

Platform: IpadOS
Zoom Version: 5.17.10
The issue was that the left side of the gallery view is getting cut off by black screen. And when you swipe to speaker view and then swipe back to the gallery view, the black screen part could possibly become a part of speaker view.

    2 replies

    R
    Newcomer
    Renaudio7
    Newcomer
    April 17, 2025

    I am experiencing the same issue. Looking for help as to what to do. It sometimes goes away when I open the chat box or the participants box. But after a time it comes back. I have the latest iPad update and the latest Zoom update as well so that’s not an issue. I’ve also rebooted my system as well a number of times so that also is not an issue. 

    R
    Newcomer
    Renaudio7
    Newcomer
    April 17, 2025

    left side of the gallery view is getting cut off:

    Was this issue resolved? I am having the same problem and would like to have it solved.

    Thank you

    MGSR
    Community Manager
    MGSR
    Community Manager
    April 24, 2025

    Hi @Renaudio7,

    We sincerely apologize for the inconvenience you've encountered.

     

    To ensure we provide the best possible assistance, we kindly request that you submit a ticket to our technical team for further support with this matter.

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