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Newcomer
Xavier_GTX
Newcomer
May 31, 2022
Question

Launched polls not visible to participants

  • May 31, 2022
  • 2 replies
  • 4 views

When I launch polls or quizzes, my student participants are unable to see the polls or quizzes on their end.  From my end, I've enabled polling and advanced polling for my account under Settings > Meeting > Basic > Meeting Polls/Quizzes > toggle Enable.  This has happened multiple times and it's happened in two different zoom classrooms.  I'm on Zoom Version 5.9.3 currently.   When I test it with my computer (host) and phone (participant), I can see the quiz on the phone as a participant.  

 

Do my student participants need to all have something enabled as well?  Is there a conflicting setting that prevents polling or quizzing?  

 

I've scoured zoom help pages and they all say the same thing (enable it in Meetings Polls/Quizzes).  I'm not sure what I'm missing.  I'm probably just forgetting something obvious, so if this is already answered somewhere, please point me in the right direction.  If you have questions for me, I'm happy to provide some info.  

      2 replies

      S
      Employee
      Shaimaa
      Employee
      June 1, 2022

      Hi, @Xavier_GTX  Thanks for your contribution to Zoom support.

       

      If you could see it from your phone as a participant, surely anyone can see it. I could recommend asking the students to upgrade their Zoom applications on the phone, and kindly note this is the minimum requirement.

       

      • Zoom desktop client
        • Windows: version 5.5.0 or higher
        • macOS: version 5.5.0 or higher
        • Linux: version 5.5.0 or higher
      • Zoom mobile app*
        • Android: version 5.5.0 or higher
        • iOS: version 5.5.0 or higher
      • Zoom web client 
      • The meeting must be either a scheduled meeting or an instant meeting using your Meeting ID

      *Note: Users on the iOS or Android mobile app can participate in polling, but hosts need to be using the desktop client to manage to poll.

      X
      Newcomer
      Xavier_GTXAuthor
      Newcomer
      June 1, 2022

      Thank you Shaimaa for the reply!

       

      I tried to launch a poll today and it still didn't work. I showed the participants where to verify their Zoom version and they all showed me that their version is 5.8.1 . I agree, it should work, but still didn't. Do you have any other suggestions or things I could be missing? Here's one thought, since I am on zoom 5.9.3 and my students are on zoom 5.8.1, would that cause conflict or issue for the students to not see my launched quizzes or polls? 

        J
        Newcomer
        jlcallahan
        Newcomer
        September 6, 2023

        Only half my students see the poll. So it could be the version of zoom or the computer software of the phone or not phone or. 

        None of these answers tell me why it is not working, just that Poll is a great idea, poorly executed. 

        S
        Newcomer
        Studiopainfree
        Newcomer
        September 12, 2023

        I believe the response just above yours states that if a user is using a browser (versus the app), they are not able to participate in the poll. (Not great but at least we can understand to tell our students). 

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