launch failure

Forum|Forum|4 years ago
January 5, 2022
1 reply
12 views

Hi All,

Zoom "crashes" when I attempt to launch from my laptop- I can log oin- change settings etc. When starting a meeting I'm redirected to a blue screen saying my device needs to shut down and information needs to be gathered- Then my lap top restarts. Any suggestion?

igorn

Employee

Hello!

The first thing to try in this scenario would be to do a Clean Uninstall and Reinstall. You can find the clean uninstall tool at the following link: Clean Zoom

Once completed, please reinstall the Zoom client.