large meetings

Hello,

I suspect that although you have paid for a large meeting add on, you have not actually assigned the Add on. Zoom does not do this part for you. You will need to act as the account admin and assign the add on to the account in question.

How to assign large meeting licenses to users

1. Sign in to the Zoom web portal.
2. In the navigation panel, click User Management, then Users.
3. Locate or search for the user who you want to assign a license to.
4. Click Edit at the end of the user entry.
5. Select the license you want to assign. Choose the radio button for the size of the license, if it is not automatically selected.
6. Click Save.
   The license is now applied to the user for immediate use. Any meetings they host, including already scheduled meetings, will have the larger capacity applied. There is no need to reschedule or edit existing meetings. 

https://support.zoom.us/hc/en-us/articles/201362823-Enabling-the-Large-Meeting-add-on 

Regards

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