Laptop performance issue during Zoom meetings
- November 4, 2022
- 4 replies
- 35 views
Hello Zoom Team.
I'm from the helpdesk support of a Tech Company based in the US. We use Zoom as our main app for meetings, I got a user that reported that he found an issue of low performance in his laptop when using Zoom for his daily meetings.
What I did do in order to try to solve the issue?
1. Re-installation of zoom app, restarting and got the same results.
2. Set default GPU to high performance for Zoom (zoom.exe & zoom launcher) on the settings for Display & Graphics (Se attached example).
After a restart and a real test meeting, the user reported that he is still on the same issue, low performance in the entire System only during meetings, after that, all is going well.
The laptop specs are Dell 7330, 12th gen i7 CPU, 16GB RAM, Win11, and 256GB SSD.
