Keyboard numbers stop working during zoom call

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Hi,

I am using an iMac & Mac keyboard with Windows as my OS. Whenever I am participating in a zoom call, the numbers stop working on my keyboard and instead become zoom shortcut keys. My keyboard doesn't have the number keypad; these are the number keys along the top of my keyboard.

If I press Shift + #, then the keys work correctly (Shift +1 = !, Shift + 2 = @, etc)

The number keys become:

1 = turn video on/off

2 = mute/ unmute

3 = displays side-by-side speaker view

4 = displays side-by-side gallery view

5 = displays chat

6 = displays participants

The remaining numbers work as they should.

What might be causing this?

Meeting Features

Rupert

Community Champion | Customer

Hi @nan_cam

Zoom has the ability to use keyboard shortcuts for various functions in Zoom. Maybe these are conflicting with your system or your keyboard layout .

Go into "Settings" in your Zoom app and check the "Keyboard Shortcuts" tab. Look down the list and check or change anything that matches the behavior your are experiencing.

You could also try Restoring Defaults there, if something has been set out of line.

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