"Join Meeting" link consistently leads to registration page | Community
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Newcomer
April 17, 2022
Question

"Join Meeting" link consistently leads to registration page

  • April 17, 2022
  • 1 reply
  • 36 views

Hi Zoom community,

 

I participate in a group's Zoom meetings regularly. The host sends out the registration link a couple of days before the meeting, and I will register and receive a confirmation email from Zoom (***********) with the "join meeting" option.

 

However, every time I click on "join meeting" from my laptop (I choose launch meeting in Zoom app), I am prompted to "join from browser" (the message says I need a more updated version to join meetings with the Zoom app, but this does not happen with other meetings.) And once I confirm joining from browser, I am led to the registration page instead of the actual meeting. I am however able to access the meeting with my iPhone.

 

How can I solve this problem? Thank you!

    1 reply

    Employee
    April 17, 2022

    Hello @kccc - Thanks for reaching out and sorry to hear about the ordeal. From the look of things, this seems like a caching issue on the browser. Can you clear the cookies and history or switch to the default browser and see if the issue persists?