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Newcomer
JJDRP
Newcomer
December 12, 2023
Question

Join by SIP Missing from Meeting Invitations

  • December 12, 2023
  • 1 reply
  • 12 views

Hello,

 

In the past all meetings showed the "join by SIP" option in the meeting invitation. Recently, this information disappeared. I reached out to Zoom CS and they stated that we needed to have a H.323/SIP Room Connector subscription. Of course we have a subscription because the SIP details appeared in all previous meetings. Zoom billing also confirmed that we have an active subscription.

 

Has anyone had similar issues and how did you resolve it?

 

Thanks 

1 reply

D
Newcomer
dhumes0524
Newcomer
March 21, 2024

Did you ever find out about this?  I am troubleshooting this as well.  We have a Cisco Room Bar device that uses this information to create one touch join buttons for the meetings and it isn't working.

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