Is this muting situation possible?... | Community
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K
Explorer
KeyWrangler
Explorer
April 6, 2023
Solved

Is this muting situation possible?...

  • April 6, 2023
  • 3 replies
  • 1 view

After an overly chatty user is muted by the moderator, can the user then unmute him/herself by clicking their Unmute button? 

 

And/or, is it possible that the moderator-muted user is automatically unmuted by voice actuation (and then muted again)?

 

 

    Best answer by Frank_TB

    What you are calling voice actuation  is actually just an open, unmuted  microphone that is not hearing any sound input or the sound is so low that zoom ignores it or supresses it as part of it's noise suppression ability. An open microphone will be heard once it reaches a certain threshold. 

     

    Muting is a binary state. You are either muted or not muted. If you are muted you will never be heard.  If you are unmuted and don't make any noise that Zoom can detect you will not be highlighted. If you are unmuted and you make some kind of sound that Zoom detects you will light up.

     

    Let's not confuse muting with nose suppression. It's considered a best practice to always mute yourself when you are not speaking.

     

    https://support.zoom.us/hc/en-us/articles/203024649-Muting-your-microphone-when-joining-a-meeting 

     

    https://support.zoom.us/hc/en-us/articles/360046244692-Configuring-professional-audio-settings-for-Zoom-Meetings#:~:text=Click%20your%20profile%20picture%2C%20then%20click%20Settings.,-Click%20the%20Audio&text=Click%20the%20Audio-,tab.,background%20noise%20reduction%20when%20needed. 

     

    Regards

     

    If my reply helped, don't forget to click the accept as solution button!

    3 replies

    R
    Community Manager
    rn-zm
    Community Manager
    April 12, 2023

    Hi @KeyWrangler the host or co-host can individually mute or mute all participants that are already in the meeting, as well as new participants joining the meeting. 

     

    To Mute: 

    1. Click Participants located in the meeting controls
    2. You then have the options:

    1. Individually mute the participant (limitation the participant can unmute themselves after the host mutes them)
    2. The host or co-host can mute all participants that are already in the meeting, as well as new participants joining the meeting. 
      1. Click Mute All.
        1. (Optional) Check Allow participants to unmute themselves if you would like participants to be able to unmute at any time during the meeting.

     

    Hope this helps! 

     

     

     

      K
      Explorer
      KeyWranglerAuthor
      Explorer
      April 12, 2023

      Thank you. It helps somewhat, but misses a key point of my question, which involves voice-activated unmuting:

      Restating:

      After being muted by the Moderator, can the user then be automatically unmuted by voice-activation, not requiring the user to manually unmute himself (that is, by clicking)?

       

      In other words, is it conceivable that the user (seeing himself muted) said something aloud to himself, not intending it to be overheard, but nevertheless -- because of voice-activated unmuting -- it was heard by all? 

      During some meetings, obviously people are unmuted (or at least highlighted) as they speak, but I am unfamiliar with the voice-activation feature's specific capabilities.  Possibly in this case, the Moderator is also unfamiliar with that capability, if it exists.

      R
      Community Manager
      rn-zm
      Community Manager
      April 12, 2023

      Hi @KeyWrangler the user is not able to unmute based on voice activation. Can think that the user was using keyboard shortcuts to mute or unmute themselves?

       

      You can also use push to talk if you want to unmute yourself by holding the spacebar.

      • Windows: Alt + A 
      • Mac: Shift + Command + A

      Otherwise, when you are muted, your are muted; meaning, others are not able to hear you unless yourself or a host/co-hosts with pre-approved consent to be unmuted, unmutes the microphone. 

      F
      Community Champion | Customer
      Frank_TBAnswer
      Community Champion | Customer
      April 13, 2023

      What you are calling voice actuation  is actually just an open, unmuted  microphone that is not hearing any sound input or the sound is so low that zoom ignores it or supresses it as part of it's noise suppression ability. An open microphone will be heard once it reaches a certain threshold. 

       

      Muting is a binary state. You are either muted or not muted. If you are muted you will never be heard.  If you are unmuted and don't make any noise that Zoom can detect you will not be highlighted. If you are unmuted and you make some kind of sound that Zoom detects you will light up.

       

      Let's not confuse muting with nose suppression. It's considered a best practice to always mute yourself when you are not speaking.

       

      https://support.zoom.us/hc/en-us/articles/203024649-Muting-your-microphone-when-joining-a-meeting 

       

      https://support.zoom.us/hc/en-us/articles/360046244692-Configuring-professional-audio-settings-for-Zoom-Meetings#:~:text=Click%20your%20profile%20picture%2C%20then%20click%20Settings.,-Click%20the%20Audio&text=Click%20the%20Audio-,tab.,background%20noise%20reduction%20when%20needed. 

       

      Regards

       

      If my reply helped, don't forget to click the accept as solution button!

        K
        Explorer
        KeyWranglerAuthor
        Explorer
        April 14, 2023

        Thanks to all. All questions clarified.  The end-issue was whether or not the user intended to be heard, or thought he was still muted.  From these responses, he would have had to manually click "unmute" (or use a shortcut) -- it was not merely voice activation -- so unless it was a mistake out of confusion, his statement was meant to be heard.

        Although I don't rule out user confusion.  I'll never know. Neither party was me.

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