iPad issues - Gallery View

Forum|Forum|4 years ago
August 31, 2021
5 replies
7 views

For the past few months I have had to close out of zoom then re-open it while a meeting is going on in order to get the full 5x5 gallery view on my iPad. If I don't my screen is limited to 3x4 on each screen. Also, when the screen is full, the top row controls cuts off the video participants. I have hoped that zoom would fix these bugs but have not seen anything in the past app updates. Is anyone else experiencing these issues on an iPad? I also have trouble screen sharing files from icloud drive. If i start a new meeting, i have to duplicate a file in my Files app, otherwise, the file shows up as a blank grey screen when I screen share in zoom. Very frustrating.....

Bort

Employee

Hi @jasonyoung1972

Have you reported the issue to Zoom Support? We cannot fix a bug that we are not aware of.

C

CondorReades

Newcomer

How do you report an issue to Zoom Support? I find no way to directly contact Zoom Support at all.

J

jasonyoung1972Author

Newcomer

Haven’t gotten that answer either.

J

jasonyoung1972Author

Newcomer

I tried but navigating through the website always brought me to this community forum. It’s hard to believe I am the only one experiencing this issue. I have 2 iPads and it is the same on both.

C

CondorReades

Newcomer

I am having this issue as well. Only with meetings where I am the host - meetings I have started. I have 4th gen iPad Pro, updated Zoom. Have you found a solution? Also, like you, when I ask questions I get sent to these pages and get no answers. Hiding controls as someone suggested does not fix the problem.

J

jasonyoung1972Author

Newcomer

Only solution I know of is to close and reopen the app during a meeting which sucks. Only way to fully view top row is to hide controls which also sucks.

V

VeeGee

Newcomer

I have the same problem with the top row of the gallery images being cut off in my iPad.

One workaround is to auto hide the controls in the Meeting settings.

M

MeganPDX

Newcomer

I have this same issue of the top row of images being cut off at the top, when in gallery view. It always happens when I join meetings hosted by others. I think also when I host..when there are more people than will fit on one screen. It’s been happening for 4-5 months. Very frustrating. I just turn my screen from landscape to portrait and the issue goes away, but I see fewer pictures of people that way.

G

Galaxychick

Newcomer

I have the same issue. Adding to the frustration is I can’t change the position of the participants to another part of the screen so that I can see a full view of myself . like I can on a Windows PC

T

Tank65

Newcomer

I also have the same problem . The top row of participants cut off in gallery view i have an iPad Air 4

has this issue been resolved yet?