Interpretation feature problems | Community
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Newcomer
June 12, 2024
Question

Interpretation feature problems

  • June 12, 2024
  • 1 reply
  • 2 views

Has anyone else experienced this? 

In a meeting with multiple virtual and in-room attendees and participants, and using the interpretation feature  (English to Spanish).  After a few hours of normal operation, the Main and interpretation audio channel suddenly swapped (so Spanish was hearing English and vice versa) No settings or configurations were changed, it just did it by itself. After about 10-15 minutes it swapped back to normal. This happened multiple times over a 2 day,  all day long meeting

1 reply

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
June 14, 2024

hi @Hamerr ,

I am sorry you had that experience.  I used to run events with English and Spanish translations, which would be 8-10 hours at a time, and I never saw any issues.

I would delete the accounts and setup the interpreters again, if that ever happened to me,

all the best

 

John