Internet connectivity problems

Hello,

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3/4/5G, WiFi, or wired networks.

Recommended bandwidth for meetings and webinar panelists:

For 1:1 video calling:

For high-quality video: 600kbps (up/down)
For 720p HD video: 1.2Mbps (up/down)
For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)

For group video calling:

For high-quality video: 1.0 Mbps/600kbps (up/down)
For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
For screen sharing only (no video thumbnail): 50-75kbps
For screen sharing with video thumbnail: 50-150kbps
For audio VoiP: 60-80kbps
For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

For panelists video on:
~600kbps (down) for high-quality video
~1.2-1.8Mbps (down) for 720p HD video
~2-3Mbps (down) for 1080p HD video
For screen sharing only (no video thumbnail): 50-75kbps (down)
For screen sharing with video thumbnail: 50-150kbps (down)
For audio VoiP: 60-80kbps (down)

https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux#h_d278c327-e03d-4896-b19a-96a8f3c0c69c 

You can test your upload and download speed at fast.com - click on the Show more info button to see all of the results.

https://fast.com/ 

Regards

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What bandwidth do you need for the contact center?