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Newcomer
April 26, 2023
Question

Internet connectivity problems

  • April 26, 2023
  • 2 replies
  • 1 view

My internet service wanted me to buy an upgraded package. Anyone know what speed internet (upload and download) is needed for a zoom meeting?

    2 replies

    Community Champion | Customer
    April 27, 2023

    Hello,

     

    Bandwidth requirements


    The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3/4/5G, WiFi, or wired networks.

     

    Recommended bandwidth for meetings and webinar panelists:

    For 1:1 video calling:


    For high-quality video: 600kbps (up/down)
    For 720p HD video: 1.2Mbps (up/down)
    For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)

     

    For group video calling:


    For high-quality video: 1.0 Mbps/600kbps (up/down)
    For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
    For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
    For screen sharing only (no video thumbnail): 50-75kbps
    For screen sharing with video thumbnail: 50-150kbps
    For audio VoiP: 60-80kbps
    For Zoom Phone: 60-100kbps


    Recommended bandwidth for webinar attendees:

     

    For panelists video on:
    ~600kbps (down) for high-quality video
    ~1.2-1.8Mbps (down) for 720p HD video
    ~2-3Mbps (down) for 1080p HD video
    For screen sharing only (no video thumbnail): 50-75kbps (down)
    For screen sharing with video thumbnail: 50-150kbps (down)
    For audio VoiP: 60-80kbps (down)

     

    https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux#h_d278c327-e03d-4896-b19a-96a8f3c0c69c 

     

     

    You can test your upload and download speed at fast.com - click on the Show more info button to see all of the results.

     

    https://fast.com/ 

     

    Regards

     

    If my reply helped, don't forget to click the accept as solution button!

    Newcomer
    March 19, 2025

    What bandwidth do you need for the contact center?