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Newcomer
bronwenbowmer
Newcomer
June 13, 2023
Question

image goes purple

  • June 13, 2023
  • 4 replies
  • 96 views

Hello,

My image goes purple when I'm in zoom meetings.  This happens randomly.  The camera on my pc if fine.  I've been told to contact zoom to ask if they can help me, but I don't have access to the chatbox.  Has anyone had this issue?

    4 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    June 13, 2023

    hi bronwenbowmer,

     

    this zoom support article may assist you in troubleshooting.  

    Troubleshooting Zoom video crashes – Zoom Support

     

    thanks,  eliot

    M
    Newcomer
    Monique_C
    Newcomer
    August 23, 2023

    @bronwenbowmer I am having this same issue. Did you ever get this resolved?

    P
    Newcomer
    PilateOn
    Newcomer
    September 14, 2023

    I'm having the same issue - the image of the host (me) goes purple during a recorded Zoom meeting.  It happened once before and I realized I had to upgrader my Zoom software/program, but I don't see that I need to upgrade right now.  Anyone know how to resolve this "turning purple" issue?

      C
      Newcomer
      cmungall
      Newcomer
      November 16, 2023

      Same for me. The main screen is purple, and the boxes for all other participants are purple

      C
      Newcomer
      cmungall
      Newcomer
      November 16, 2023

      Version: 5.16.6 (24664) (latest). macOS 12.6. Logging in out of zoom account, rejoining meeting, host closing meeting and restarting - none worked

      B
      Newcomer
      brrryant
      Newcomer
      March 22, 2024

      I was able to resolve this by force closing microsoft teams in activity monitor

        H
        Newcomer
        hughesc
        Newcomer
        March 31, 2024

        Purple tint appears upon review of video recording. Was not an issue earlier. 

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