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Newcomer
September 1, 2023
Solved

I was trying to host a meeting and other people cannot join

HI ---

 

I had my account activated and paid. But It didn't allow me to host a meeting: I give my ID and password to the people who needed to join, but it always shows 13215. anybody knows why?

 

ZoomVA
ZoomVAAnswer
Community Manager
September 7, 2023

@918884 To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

3 replies

Explorer
September 6, 2023

你的参会者是否来自中国

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ZoomVA
Community Manager
ZoomVAAnswer
Community Manager
September 7, 2023

@918884 To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

Translate
Explorer
September 10, 2023

ZOOM is forcing Chinese users to upgrade to paid accounts, which users in other countries do not need to, it's discrimination!

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