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Lee0607
Newcomer
September 30, 2023
Solved

I've got signed out

Hi,

 

I was on my zoom account yesterday. For some reason, I got signed out, as someone else has signed in. I'm concerned about security, and I have since changed my password. What may of caused this? How can I check the location of sign in? 

 

Thanks

 

Lee

Ray_Harwood
Ray_HarwoodAnswer
Community Super Champion | Customer
October 1, 2023

Welcome to the Zoom Community, @Lee0607.

 

The main situation where I’ve seen this is when you’re attending a meeting or webinar with Registration Required, and either you’ve given your registration Join link to someone else, or your using a Join link that was intended for someone else.

 

The other situation, as you’ve mentioned, is two people using the same account – possibly intentional, or your account was compromised.  Changing your password is an excellent response; you might also consider using two factor authentication (2FA). 

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1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_HarwoodAnswer
Community Super Champion | Customer
October 1, 2023

Welcome to the Zoom Community, @Lee0607.

 

The main situation where I’ve seen this is when you’re attending a meeting or webinar with Registration Required, and either you’ve given your registration Join link to someone else, or your using a Join link that was intended for someone else.

 

The other situation, as you’ve mentioned, is two people using the same account – possibly intentional, or your account was compromised.  Changing your password is an excellent response; you might also consider using two factor authentication (2FA). 

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