I cannot turn off virtual background | Community
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Newcomer
March 8, 2022
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I cannot turn off virtual background

  • March 8, 2022
  • 29 replies
  • 830 views

I am signed in as admin and I cannot turn off the virtual background - any suggestions? I do not have the free version of Zoom, I pay for this and right now the virtual background is an issue. 

 

I am not sure if this is where I should post my question, my apologies if this is the wrong place. 

 

It worked on my Iphone but not my desktop - it is still saying Admin required which it is not.

 

Thanks to whoever can help me.

    Best answer by ClientToPro

    Okay, All:

    I was so upset about this freaking setting and was just about to throw in the towel when I looked at the top right hand corner of my mac's DESKTOP.  

    - First and FYI, I had just downloaded the Zoom Workplace App to my mac prior to playing around then getting stuck with the virtual background. Mac users should also have Facetime.  

    -  I happened to click on the Facetime icon at the top right.  

    -  The first option is to select between Facetime and Zoom.US.  Both options have Webcamera settings and Background should be one of the settings.  I was able to finally turn off the background for both options.  

    -  For each option, I simply clicked on that setting and “greyed it out”.  That immediately turned off the background in Facetime and Zoom.  Thank God!

    I’m going to post this as an answer to similar questions floating on this forum.  Sorry that I can’t help Windows or other users.  But hopefully, you can browse around further and find the solution.  

    29 replies

    New Member
    July 22, 2026

    Thank you so much! This has been driving me nuts for several months. It is not at all obvious that you can “grey out” the options.