I cannot share computer audio. | Community
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Explorer
August 26, 2021
Question

I cannot share computer audio.

When I try it says "to share your computer audio, please install the zoom audio device". 

 

I'm on a mac. I have enabled screen recording for zoom in my system preferences. At a total loss here, please help 

    32 replies

    jmanderson
    Contributor I
    Contributor I
    August 27, 2021
    • Issue: To share your computer audio, please install the Zoom audio device.
      • This error occurs on Macs when connecting iPhone/iPad via Cable or via AirPlay.
      • Solution: Go to System Preferences > Security and Privacy > Screen Recording and enable Zoom.
      • Note: You will need to close out of Zoom and reopen Zoom for the changes to take effect. 
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    dangordonAuthor
    Explorer
    August 27, 2021

    Negative I've tried that multiple times and it doesn't work. Do you have any other suggestions? 

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    jmanderson
    Contributor I
    Contributor I
    August 27, 2021

    I'm not sure but I did find this article that may be of help: Sharing computer sound during screen sharing 

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    dangordonAuthor
    Explorer
    August 27, 2021

    Negative. Is there any way to download an old version of zoom? The update is what messed it up for me. 

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    Newcomer
    April 9, 2024

    did you ever get this sorted, I still have to install zoom audio device everytime on mac

     

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    jmanderson
    Contributor I
    Contributor I
    August 27, 2021

    Not that I am aware. 

     

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    Newcomer
    September 20, 2021

    Hi, wondering if you ever got this resolved. I've got the same issue.

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    dangordonAuthor
    Explorer
    October 1, 2021

    I never got this resolved. How about you? 

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    dangordonAuthor
    Explorer
    October 1, 2021

    Hey gang, I still need assistance with this. 

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    Newcomer
    October 1, 2021

    I’ve got it! It’s your Mac password that you need to put in, not your zoom password as I was doing. I hope this helps. 

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    dangordonAuthor
    Explorer
    October 1, 2021

    Negative, I've been inputting my mac password. Thanks anyway! 

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    Explorer
    February 28, 2022

    Did you ever get this to work? I'm having the same problem.

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    Community Manager
    February 10, 2022

    Hi @dangordon @prodjay @jeannepr @jmanderson it's been some time. If you have not yet, first suggest updating your Zoom client to the latest version. you can go to https://support.zoom.us/hc/en-us/articles/201362233 for more information on updating your Zoom client. 

     

    Secondly, the installation of the Zoom audio device is usually prompt when you first download Zoom. Suggest uninstalling Zoom, rebooting your computer, and reinstalling Zoom from https://zoom.us/download. When prompted to install the 'Zoom audio device' to do so. It's required if you want to share sound; otherwise, it's not needed. You will need to enter your Admin Computer credentials when prompt. 

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    Newcomer
    June 6, 2022

    I continue to have this issue and I have tried what RN suggested.  Did an uninstall, restart, reinstall (for M1 Mac), on first share of computer audio install driver with system password, but it continues to request another install of audio driver every time I share computer audio (which is almost every meeting!).  Sometimes the audio share still doesn't work, I need to leave the meeting, quit and relaunch Zoom, rejoin the meeting, and then I can share audio after reinstalling audio driver again!  Very frustrating!

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    Newcomer
    November 19, 2022

    Just change your mic mode to standard from voice isolation.

    To change this setting, start zoom meeting then go to your control centre (Top Right corner of your screen) where you can find mic mode and change it. (or you can google how to change mic mode). you can only change this when you are using mic so either start zoom first or facetime or any app which uses your mic.

     

    I hope it helps, Cheers.

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    Newcomer
    February 8, 2023

    Aaaaahhhhh! Finally! This drove me crazy, tried every possible solution to reboot, uninstall etc but it was such an easy solution as switching off voice isolation. Thanks a lot! 

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    Newcomer
    March 12, 2023

    I can't share my computer audio when trying to share a YouTube video during my zoom meeting. I have tried all the above suggestions and still nothing. I have tried clicking optimized sound and original sound and still nothing. The only way I can share video sound is to have the original file on my computer. Any suggestions?

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    Community Manager
    May 2, 2023

    Hi @Robiii65 im not really following your discussion.. you are stating you are sharing a Youtube video during meeting, that is the audio from the Youtube video, correct? How are you sharing content in-meeting; if you don't mind sharing the steps you took to share audio.

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    Newcomer
    May 3, 2023

    When in a zoom meeting I click on share screen and from the basic tab click on share screen. Both the share sound and optimize for audio clip are checked. However, no audio is heard. I can see the video though. Now if I click on the  advanced tab and then video I am able to share video and audio if the file is from my computer. I can't share Youtube videos. 

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