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Explorer
Oct 23, 2026 5:30 PM UTC
Question

I cannot remove warmly.ai from my ZOOM screen

I cannot remove warmly.ai from my Zoom screen, do I need to remove Zoom and reinstall?  Will that affect my account?

    2 replies

    Eliot
    Community Super Champion | Partner
    Community Super Champion | Partner
    Oct 23, 2026 8:31 PM UTC

    hi ​@DrMj 

    You may be able to remove warnly.ai by following steps to remove an app from specific users.

    Sign in to the Zoom App Marketplace as an admin or owner.

    Search for the app you want to remove users from.

    In the Manage section, find the user you want to disable the app for.

    Hover your cursor over the user and click Disable when it appears next to each user.

    A window will appear, prompting you to confirm the change.

    Click Disable to proceed.

    The app will be removed for the selected user.

    Learn more about adding and removing apps as an admin.

    Admin management of the Zoom App Marketplace

     

    You can enable or disable Zoom Apps visibility in the Zoom Workplace app.

    Enabling or disabling Zoom Apps visibility in the Zoom Workplace app

     

    Warmly.AI provides an enablement guide which may be helpful.

    IT Enablement Guide | Warmly Knowledge Base

     

    thanks,  eliot

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    DrMjAuthor
    Explorer
    Nov 12, 2026 3:26 PM UTC

    ​@Eliot Sir, thank you so much for responding.  I followed the instructions and removed warmly.ai app but it is still showing up on my Zoom screen. I changed the background option to None but it is still there. :(  Do I need to uninstall Zoom and then reinstall it? 

     

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