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Newcomer
February 17, 2022
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I cannot be seen in recording sent

  • February 17, 2022
  • 2 replies
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I sent a link of a recorded meeting, as usual.  This time, the other party cannot see me , but they CAN hear me.  They only see themselves.

 

    Best answer by JulieScipioni

    Hi Scoli! 

    Was the recording saved locally, or to the cloud? If locally, and if the person recording had that other person pinned, for example, the camera will stay on the pinned person, and the recording delivered will reflect their screen set up. 

     

    If the recording was saved to the cloud, then you could have received several different versions of the recording, based on the recording settings in your account. You may get the view you'd like in one of the other recordings.  I always record to the cloud and I ask for all views - active speaker, gallery, screen share, etc. 

     

    2 replies

    Newcomer
    February 17, 2022

    Hi Scoli! 

    Was the recording saved locally, or to the cloud? If locally, and if the person recording had that other person pinned, for example, the camera will stay on the pinned person, and the recording delivered will reflect their screen set up. 

     

    If the recording was saved to the cloud, then you could have received several different versions of the recording, based on the recording settings in your account. You may get the view you'd like in one of the other recordings.  I always record to the cloud and I ask for all views - active speaker, gallery, screen share, etc. 

     

    ScoliYogaAuthor
    Newcomer
    February 17, 2022

    yes, it was local.  thanks! it answered my question, I just never had this issue before.  so I have to ask the person to pin me, correct?

    Newcomer
    February 18, 2022

    If you want your camera to be on screen the whole time, regardless of who is speaking, then yes, you would ask whoever is recording to pin you. In general, whatever the person recording sees on their screen is what will be in the local recording.