I accidentally clicked on stop converting button after ending the meeting | Community
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J
Newcomer
jasveen1391
Newcomer
December 29, 2023
Question

I accidentally clicked on stop converting button after ending the meeting

  • December 29, 2023
  • 2 replies
  • 67 views

I accidentally clicked on stop converting button after ending the meeting. Now I see partially converted mp4, mpa and recording.conf file in the folder for yesterday's meeting. Is there a way I can recover the full recording at this point? Please help.

2 replies

CarlaA
Community Manager
CarlaA
Community Manager
December 29, 2023

Hi @jasveen1391 thank you for posting for the first time and welcome to the Zoom Community!

 

Please try following the steps in this article to troubleshoot the local recording: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

 

Let me know if that helps!

J
Newcomer
jasveen1391Author
Newcomer
December 29, 2023

I checked the shared documentation and please check my below findings

1. I don't see a double_click_to_convert.zoom file in the recording folder. Only 3 files are there- video1504387511.mp4, audio1504387511.mpa and recording.conf file. Unfortunately the video file is only 28 seconds long.

2. I don't see a convert button under Recorded tab for yesterday's file. Buttons I see are Open, Play video, Play audio only and Delete.
Please suggest some other way!

 

J
Newcomer
jasveen1391Author
Newcomer
January 3, 2024

@CarlaA Please suggest if there's any way to get the full recording converted?

CarlaA
Community Manager
CarlaA
Community Manager
January 3, 2024

Hi @jasveen1391 

 

Have you tried all of the steps outlined in the support article to convert a recording manually?

J
Newcomer
jasveen1391Author
Newcomer
January 4, 2024

Yes I did. I checked the shared documentation and please check my below findings

1. I don't see a double_click_to_convert.zoom file in the recording folder. Only 3 files are there- video1504387511.mp4, audio1504387511.mpa and recording.conf file. Unfortunately the video file is only 28 seconds long.

2. I don't see a convert button under Recorded tab for yesterday's file. Buttons I see are Open, Play video, Play audio only and Delete.
Please suggest some other way!

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