How to turn off chimes when unmuting/muting

Hello Dave, 

Here are the most likely causes and fixes:

1. Account-Level or Group-Level Setting Override
Even though you've turned off "Play audio chime for mute/unmute" in your personal settings, an admin may have enabled and locked this setting at the account or group level, which would override your preference.

How to check:

Ask your Zoom admin to go to Admin Portal → Account Settings → Meeting → In Meeting (Basic) and look for "Play sound when participants join or leave" and "Play audio chime for mute/unmute."
If the setting is locked (lock icon is closed), the admin-level setting overrides individual user settings — even if yours shows "off," the locked account-level "on" takes precedence.

2. "Play Sound When Participants Join or Leave" Setting

This is a different setting that can sometimes be confused with the mute/unmute chime. If this is enabled, you'll hear chimes when people join or leave — which can coincide with mute/unmute actions and sound like the same thing.

Check: Go to Settings → Meeting → In Meeting (Basic) and make sure "Play sound when participants join or leave" is also turned off if you don't want any chimes.

If none of the above works, open a Support ticket — this could be a bug introduced in a recent update, and Support can check your account configuration on the backend.

If the setting is already off, the chime may be coming from your OS or headset software instead of Zoom. Try updating Zoom, restarting it, and testing with a different microphone or audio device to isolate the source.