How to prevent host unmuting me automatically without me physically clicking it myself? | Community
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Newcomer
June 5, 2022
Question

How to prevent host unmuting me automatically without me physically clicking it myself?

  • June 5, 2022
  • 1 reply
  • 28 views

Hello, 

This is a question as a meeting participant. 

Until very recently at the beginning of each meeting I would receive a permission box asking if I would like the host to be able to automatically unmute me during the meeting. I would select No and so each and every time the host wanted to unmute me I would need to physically unmute myself -  even within the same meeting. This is a necessary feature in our circumstances. 

However I no longer get a permission box come up on log in and the host is able to unmute me themselves. 

I have the setting to 'Request permission to unmute'  in the "In Meeting (Advanced)' tab turned on, but it doesn't seem to address this issue. 

Where do I find the setting to put it back as it was so that hosts need me to physically unmute myself every time?

 

Thank you

 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    June 5, 2022

    Hi, @EL01 –

     

    This is easy to do – you just have to know there to look! And it’s not obvious where to go.

     

    Take a look at this Zoom Support article in the section near the bottom called Revoking consent to be unmuted:

    https://support.zoom.us/hc/en-us/articles/203435537-Muting-unmuting-participants-in-a-meeting 


    Basically, it’s in the Audio tab of your Zoom client’s Settings screen in a section titled People who can unmute you

    EL01Author
    Newcomer
    June 5, 2022

    Hi Ray, 

    Thank you for your reply. I think mine must be broken!

    I am having this issue on more than one device, and more than one Zoom account.

    Initially I found the option on one of the MacBooks - but as soon as I revoked permission the option vanished!

     

    The setting also doesn't exist on any of the other devices!?! 

     

    'People who can unmute you' and the 'Manage' box are not listed in the audio options. 

    The instructions for iOS also don't work... 'People who can unmute you' isn't listed anywhere in the relevant section.

     

    Completely baffled! I've tried updating, no difference. Any other ideas?? 

    Thank you

    EL01Author
    Newcomer
    June 5, 2022

    Also, the in meeting controls option to 'click the up arrow ^ next to Mute/Unmute doesn't exist on any of our devices either!?! There is no up arrow^ 

    So confused.