How to open desktop zoom when there is an error message - mac | Community
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isale
Newcomer
October 8, 2024
Question

How to open desktop zoom when there is an error message - mac

  • October 8, 2024
  • 1 reply
  • 2 views

I cant open the downloaded zoom desktop application. I have a mac with the OS Ventura. Every time I try to install it it stops at the last point saying I need to contact help center. And when I try to submit a request Zoom says my email is not associated to an account, although I am logged in. Can anyone help me? 

    1 reply

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    October 8, 2024

    Hello @isale, 

     First off, I would say that you should probably upgrade to Sequoia, I have been on this Mac OS for some time now and it is great. Secondly, you can try this solution and see if it works for you. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058029

     

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