How to increase video resolution in cloud recording, just for one meeting? I don't need high resolution for other meetings. The current resolution is 640x360 for the Speaker View MP4 file. How do I get 1280x720 or better for Speaker View?
I found it! Thank you for your help! I will keep you posted how it goes
They turned HD on for me. I tried it is now 1280x720. That's better than nothing. Before this Tuesday, I used to have 1920x1200.
This is a link which I found with great deal of digging where I could submit my ticket: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=7a69170f87cee15089a37408dabb3591
Here is the answer that I got:
"We have enabled Group HD for your account. Please refer to this WIKI to setup--https://support.zoom.us/hc/en-us/articles/207347086-Group-HD and verify.
Below are guidelines on how to achieve HD when in a meeting or webinar. This is not an exhaustive list, as there are other potential limitations, such as hardware limitations.
Send HD
Receive HD
I hope this helps. Let me know if you need anything else."
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