How to check email received asking to change password is legitimate ? | Community
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Newcomer
April 12, 2022
Question

How to check email received asking to change password is legitimate ?

  • April 12, 2022
  • 1 reply
  • 9 views

Just received an email asking me to reset my password due to compromission (by Zoom ???).

I want i) to understand better the situation (and potential zoom responsibility), and ii) to be able to check is this email is legitimate or a scam.
How can I do this ?

Thanks.

    1 reply

    Community Champion | Employee
    April 12, 2022

    @VeroniqueS  This sounds like a spam email. Password changes should be made directly from the Zoom site, unless you are using single sign on.

    Please see the below article on where to manage Zoom passwords as it will not come in the form of email:

    https://support.zoom.us/hc/en-us/articles/115005166483-Managing-your-password