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pado2021
Newcomer
October 3, 2021
Question

How long until cloud recording available?

  • October 3, 2021
  • 1 reply
  • 23 views

Hi there,

I've just had a meeting, and it was recording on the cloud. 

I can't see it on my account - does anyone know how long until it becomes available?

 

 Thanks for the help!

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 3, 2021

    Hi @pado2021 

     

    "Cloud recordings generally take about 2 times the meeting duration to process. Due to unusually high volume during the COVID-19 pandemic, cloud recordings may require extra processing time that may take up to 24 to 72 hours."

     

    https://support.zoom.us/hc/en-us/articles/203741855-cloud-recording

     

    Please Accept as Solution if this answers your question.

     

    Rupert

     

     

     

     

    P
    Newcomer
    pado2021Author
    Newcomer
    October 3, 2021

    Hi Rupert,

    Many thanks. Should I see a 'video recording processing' section while I wait for the timeframe you outlined above? 

    I want to be sure that the meeting was definitely recorded!

    Thanks for your help!

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