How Do I Remove a Grey Block From Recording On A Video Recording? | Community
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Newcomer
LadyO
Newcomer
May 1, 2023
Question

How Do I Remove a Grey Block From Recording On A Video Recording?

  • May 1, 2023
  • 1 reply
  • 18 views

When recording and saving to my computer, there is a grey box that comes on the screen for where the control panel resides. And from where I turned off my video. This issue does not happen with other programs except Zoom. I have redownloaded Zoom, and it has not fixed the problem.  Please advise.

    1 reply

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    Newcomer
    willjoe2442
    Newcomer
    May 2, 2023

    Why is there a grey box on my Zoom recording?
    The most common cause is an out-of-date operating system and/or an out-of-date computer being used by the host. An out-of-date operating system, coupled with the Zoom Sharing setting set to "Optimize for Video Clip," is a primary cause for the gray boxes

     

    Regards,

    Diana

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