How do I receive a response from the Zoom Support?

It's been almost a week since one  of my account (Enterprise Account) got into Deactivation Status automatically without any interference, and its been 7 days now and not even a single response we have received yet. Anyone knows how to escalate this to a higher auth or any other suggestions to get it rectified? This Self escalation path is of no use, as there is no Escalation option itself. Check Link: https://support.zoom.us/hc/en-us/articles/360060938611-Self-escalating-support-tickets