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Caryl
Explorer
Caryl
Explorer
November 12, 2021
Question

Help! my own and Interviewee names are not showing on the recording

 Despite switching on DISPLAY NAMES in settings, when I download the recorded video they are NOT showing. What can I do to rectify this?

    4 replies

    Bri
    Community Manager
    Bri
    Community Manager
    November 12, 2021

    Hi @Caryl! Were you doing a cloud or local recording? 

     

    https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts

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    Caryl
    Explorer
    CarylAuthor
    Explorer
    November 12, 2021

    Hi @Bri Local recording to my mac desktop

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    Caryl
    Explorer
    CarylAuthor
    Explorer
    November 12, 2021

    But I am not on a paid account so cloud is not enabled - which according to your linked article means the names will not show after downloading, correct? 

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