HD settings | Community
Skip to main content
G
Newcomer
georgiaattlesey
Newcomer
February 5, 2025
Question

HD settings

  • February 5, 2025
  • 2 replies
  • 1 view

Hi there, I have a Zoom Business account, an external 2K HD webcam and am still seeing the HD box greyed out on my video settings. What do I need to do to get this to work?

Thank you!

2 replies

N
Newcomer
Nck
Newcomer
April 8, 2025

i Have the same problem on my MacBook air, have you found the solution yet?  

MGSR
Community Manager
MGSR
Community Manager
April 14, 2025

Hello @georgiaattlesey and @Nck,

Welcome to the Zoom Community! We're glad to have you here.

If the HD settings are grayed out, this means the option has been locked at the group or account level. To make changes, please reach out to your Zoom administrator.
If you are the account owner or an admin, refer to this article for instructions on how to enable HD video.

Let us know if this helps or if you need further assistance.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.