HD recordings are upscaled low res | Community
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Newcomer
February 9, 2022
Solved

HD recordings are upscaled low res

  • February 9, 2022
  • 1 reply
  • 3 views

Hi, how do I get HD or FullHD recordings with my pro account?
I turned on HD and also GroupHD, but the video size is HD and clearly upscaled from 320p or VGA, since the text wasn't readable and pixelated.

    Best answer by BrentG-ZP

    There have been some changes with the video quality and configurations needed with Zoom. I would definitely read through this webpage and make sure you are doing everything properly.

     

    https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video

    1 reply

    BrentG-ZPAnswer
    Community Champion | Employee
    February 28, 2022

    There have been some changes with the video quality and configurations needed with Zoom. I would definitely read through this webpage and make sure you are doing everything properly.

     

    https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video