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K
Newcomer
KevinG
Newcomer
March 23, 2022
Question

HD Recording issue

  • March 23, 2022
  • 1 reply
  • 12 views

Using a checklist and confirmation process, I checked the 'HD record' box and saved my recordings locally for 5 interviews.  2 of the 5 interviews did not actually record in HD? Is there a way to obtain an HD recording of the 2 interviews at this point AND what would cause this?

    1 reply

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    March 24, 2022

    @KevinG was anyone on the calls that were not recorded in HD using a virtual background?  That can reduce the resolution down to 360.  Also, if they are having network issues, the resolution would be reduced to maintain the rest of the call.

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