Having waiting room issues

Anyone know how to "fix" this waiting room issue I am having suddenly - after never having this issue - clients are able to bypass the waiting room - I used to have to accept them into the waiting room after being notified they were there - and automatically join existing client appointments. Both clients see each other and hear each other. I don't know what changed and don't know how to fix it and getting technical support on here apparently takes the blood of a virgin or a promise of my firstborn rights to get (obvious sarcasm but really?). Help! I have like a million meetings set up and this is a confidential breech