Hand keep raising during webinar without initiating it.

Forum|Forum|3 years ago
March 2, 2022
2 replies
2 views

Hand keep raising during webinar without initiating it. Using a windows laptop. Need to be able to use the feature at the right time.

R

rn-zm

Community Manager

Hi @MSKM1920 can you please elaborate more as to what the issue is with 'raise hand'? Here's more info on Raising your hand in a webinar as you Click Raise Hand in the webinar controls to raise your hand or lower it.

Looking forward to your reply!

M

MSKM1920Author

Explorer

It is raising at random times constantly without me clicking on it.

R

rn-zm

Community Manager

@MSKM1920 Interesting, are you accidentally pressing the key combo Alt or Option +Y? A Host can lower your hand, however, cannot raise it for you.

For example, the Host is able to lower the hands of panelists

And for attendees

As I am unsure what you're experiencing, have you tried updating your Zoom client? Or uninstalled and reinstalled?

M

MSKM1920Author

Explorer

I’m the host and this is happening to multiple people in my webinar.
a similar issue was reported in the community but it referenced an iPad user. They are not accidentally pressing the button. I have asked that they make sure that they have the most current version of zoom.

R

rn-zm

Community Manager

Hey @MSKM1920 gotcha. Okay, I went ahead and converted your Zoom Community discussion into a support request #13683620 because this is a one-of-a-kind situation, our internal Support teams have the tools and our Support Agents may be better equipped to solve this for you. 🙂 Let me know how else I can help!

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