Grid of Dashes on last participant to join

Forum|Forum|3 years ago
January 1, 2023
4 replies
0 views

hi,

Been using Zoom for a few years, both as Host and Participant without any problem.

On my home desktop with dual monitors, windows 10... i think after the Zoom update from 2 updates ago...

on both the gallery view and their video when displayed on a second window... i get a grid of 'dashes' all over the video. It seems to be only on the most recent person to join. not on my video and not on all the other participants.

see the attachment...

i waited until the next zoom update to post this, but the second update didn't fix the problem.

also, on my laptop i don't get this problem.

so... is this something to do with my desktop video card? i looked thru all the settings and nothing i adjusted had any affect.

thanks..... eric

S

sbeavan-cis

Newcomer

I'm having the same exact issue as well. The issue does not show in GALLERY view, but only speaker view. Though for me it is the active speaker whose video has the grid of dashes through it, not just the most recent person. It's everyone on the call when they are the active speaker. Sometimes resizing the Zoom window will make the grid of dashes go away, but sometimes it doesn't.

System:
OS: Windows 10 Pro
GPU: AMD Radeon R7 450
Zoom: 5.13.3 (issue started with 5.13.0)

E

electrumAuthor

Newcomer

i'll try resizing and see if that fixes it. just last night in a zoom with only 6 participants, i noticed the dashes switched from one participants video to another... then a few minutes later they disappeared completely. So i'm thinking it's not my video card about to go out.. must be something in zooms code.

i also have 5.13.3(11494)

H

hearkencreative

Newcomer

We are seeing this issue as well. Has anyone raised this with Zoom technical support?

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sbeavan-cis

Newcomer

I haven't yet

E

electrumAuthor

Newcomer

i tried, but have no idea how.

and just updated both host PC and a participant PC to the most recent Zoom version and the dashes are still there.

plus... sbeaven is correct, it's not the last participant to join, but is last participant to speak. although i see the dashes on their video in grid view, they are just very tiny dashes.

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sbeavan-cis

Newcomer

As of Today Zoom Support says: "I have checked all my resources and found out that this is a known issue. Our Engineering team is working on it. Please bear with us. I will update you as soon as the issue is resolved."

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sbeavan-cis

Newcomer

Disabling Video Rendering Post Processing seemed to fix the issue for me in my Zoom client.

Settings > Video > Advanced.