Grey lockbox on a black screen | Community
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Irish1231
Newcomer
August 17, 2022
Question

Grey lockbox on a black screen

  • August 17, 2022
  • 1 reply
  • 29 views

Hello,

 

When I try to join or start a Zoom meeting, I get a black screen with a pic of a grey lockbox. I have tried hitting the F8 key to no avail. Can someone help me? See below. And it says on bottom menu, my video is on!

Thank you!

 

    1 reply

    B
    Newcomer
    Bl3
    Newcomer
    December 15, 2022

    I have the same issue. Does anyone know how to fix this?

    I
    Newcomer
    Irish1231Author
    Newcomer
    December 15, 2022

    Pressing the F8 key for me did not work. I took mine to the Geek quad and they said it was a setting that was "locked" on my laptop under the brand settings. I have a Lenovo and had to change the setting there. Hope this helps!

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